Community Options (COPs)

Do you have complex needs and not sure what support can assist you in the community? Do you need support and comprehensive case management? Our team of coordinators work with people that have a range of complex physical, medical, social and emotional needs. This service provides short term assistance to get you connected with services that can assist you in the community and in your own home.

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What is the Community Options Program?

This program provides you with a coordinator that works with you and your family through a person-focused approach to managing support.  Person-focused means the coordinator is there to listen to what is truly important to you and work with you, your family and friends to provide the best support.  Your coordinator will work in partnership with you to identify your strengths, needs, goals and develop a plan to support the achievement of your goals.  It also involves liaising with various professionals and agencies, making referrals to other services, and providing information and advocacy support which best suit your needs.

What type of assistance is available?

The services provided by the Community Options Program are principally to meet a person’s identified needs, and may include any of the following:

  • case management
  • domestic assistance
  • personal care
  • meal preparation
  • home maintenance and modification
  • socialisation
  • transport
  • respite care
  • equipment

Are you eligible?

The Community Options program is right for you if you are:

  • Under 65 years of age with a moderate, severe or profound disability
  • Are at risk of premature or inappropriate admission to long term residential care
  • Carers may also be eligible!

What can you expect?

The Coordinator will ensure that you receive a high standard of service that is relevant to your needs, including:

  • making visits to your home
  • maintaining contact through telephone calls
  • making referrals to other services, e.g. allied health
  • monitoring and adjusting your services to meet your changing needs
  • ensuring your privacy, dignity and confidentiality are respected

How much does it cost?

An affordable contribution for service applies. However, services are not denied on the basis of affordability. Individual circumstances are considered and an agreed fee negotiated where financial hardship can be demonstrated.

Who can be referred for the service?

Anyone eligible can refer by calling our friendly staff or filling out the referral form attached and emailing it in to

Download documents

Care and support services business card


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