How we use Social Media

Our social media accounts are an extension of our customer service centres; we will treat you with respect at all times, and expect the same in return. We take a zero tolerance approach to online abuse.

We will;

  • Actively listen, monitor and where necessary respond, to social media channels within our business hours and available resources.
  • Where possible have automatic response acknowledgement for messenger.
  • Ensure information posted is timely and accurate and relevant to our community.
  • Take a balanced approach to the number of daily updates/posts.
  • Correct inaccurate or misinformation about Council business.
  • Have a strong profanity filter on all of our sites and moderate comments as needed.
  • Not engage in public debates; we will take these conversations offline and strive to provide a high level of customer service.

Page House Rules

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