Residential bins

Missed bins 

If you're not sure about your bin collection day, please use our bin collection calendars.

If your bin collection was missed, please follow these steps:

  1. Contact JR Richards on 1800 335 599. We will ask you to provide your contact details, address, bin type and any possible reason the bin may not have been emptied.
  2. Leave your bin on the kerbside and our contractors will return as soon as possible.

There are several reasons why your bin might not be emptied, including:

  • The bin was not put out in time (bins should be out for collection by 6am)
  • The truck could not reach the bin (cars parked in front or other obstructions)
  • The bin was overfull or contained materials that are not allowed
  • The driver made a mistake.

Damaged or stolen bins

Has your residential bin been lost or stolen, or does it just need to be replaced?

Call JR Richards on 1800 33 55 99 to request a replacement bin. Note fees may apply for some bin requests.