New customer contact centre for Council

Published on 22 August 2022

A new customer contact centre for Clarence Valley Council phone enquiries will be in place from Monday 29 August 2022. This means it will be a slightly different process when you call us on (02) 6643 0200.

WHAT TO EXPECT:

• You will be greeted with options to direct you to the most appropriate staff member to handle your enquiry;
• Initial greeting will ask you to:
  • Press 1 for Waste
  • Press 2 for Building Enquiries
  • Press 3 for Rates
  • Press 4 for General Enquiries

WHAT'S IN IT FOR YOU?

• On hold messaging to provide important information, answers to common questions, and to keep you updated about real-time incidents such as water main breaks and road closures;
• Phone calls will be recorded for training purposes to ensure we provide the best service to the community.

This update is aimed to help improve services to you. As we are all learning what this new call centre can deliver, you may temporarily experience longer wait times. We hope this will only occur initially and we are able to improve your outcomes.